Even though we would love to help you over email or phone, we understand that you sometimes prefer to just find the answer to your question straight away. So, we have put together a list of frequently asked questions and answers for your convenience. The list is an ongoing project, and will be enlarged every time a new query arises.
+What type of subscriptions do you have?
There are two type of accounts: Brands/ PR agencies on the one hand, and the press on the other hand. Within Brands/ PR we maintain four levels - light, basic, pro and premium. The main difference between the four is the uploading limit of new photos per month; all of the features are the same for each package.
The press package on the other hand only has one option because there are no limits to the amount of downloads.
+Where do I sign up for the free trial?
All subscribers automatically start with a free trial. Enter your contact details in the general registration area and press send. If your application is approved, we will be in touch to help you get started on your free trial.
+What information do I need to provide in order to register?
Depending on your type of employment, you need to provide information about yourself, your function and your employer(s); this is required to verify your identity. We do not take any payment details until the free trial is about to expire.
+What happens with my personal information?
We gather your personal information during the registration purposes to verify your identity, and then again after your trial to complete the payment details. Accounts will be monitored while they are in use to prevent fraudulent practices. We want to make sure that only legitimate members of the press, PR agents and Brand representatives can access FASHIONBANK since the content is highly sensitive.
The system automatically measures and monitors all activities on the website to maintain our high quality, and improve our services. Parts of the raw data is analysed and translated into statistical reports for both Brands and PR agencies. They will get to see who has viewed and downloaded their photos, and thereby have better insight into their brand(s) performance(s).
+What are the payment options?
FASHIONBANK accepts both debit and credit cards. You can choose to pay monthly via direct debit, or pay ahead for the full term. All payments are due prior to the subscription term - which is either monthly or yearly. If we have not received payment, the account will be temporarily blocked until payment is received.
+What is the duration of a subscription?
All of the subscriptions have an initial contract term of one year. Contracts will be automatically renewed at the end of each term. After the first year, you may choose to cancel your membership anytime, with a notification period of one month.
+What are the cancellation terms?
After the initial contract term of one year has passed, contracts may be cancelled with a one months notice.
+I have send my registration request, now what?
We will review your request by verifying your identity. If your application is approved, we will be in touch to help you get started on your free trial. Payment preferences and details are only collected when you want to continue using FASHIONBANK after the free trial period.
+Where do I find my login details?
Your login details are automatically sent to you after your registration has been approved. If you somehow did not receive it, please contact customer service and we will solve the issue as soon as we can. However, it may be advisable to check the spam filter first as our mails occasionally end up there.
+ I forgot my username/ password
Below the email and password fields in the registration area, there is the option to request your username/ password or create a new one. In both cases we will send a link with instructions to the email address of your registration.
+How do I modify my personal/ the company's information?
You may review, update or change your personal information at any time by logging in to your account section, and then click on > ''Settings.''
+What type of photos may we enter into the system?
FASHIONBANK is designed to use individually shot product photos - also known as ''pack shots.'' Look book photos are accepted as well, however they will only appear in search results if the press uses the ''Brand'' filter as a search filter.
+What is a pack shot?
Pack shots are product stills that are ready-to-use for the press, and do not require them any extra work e.g. photo shop. We would advise for you to photograph the item, and only the item, no additional instruments, e.g. hangers, in its most attractive way - crease and unfolded, on a clear white background. A front display is the minimum requirement, but we would encourage you to upload multiple views (side, top, etc.) in order to provide options for the press.
+What is a look book photo?
Look book photos show (a part of) the collection, with or without models; they are created to indicate the mood and inspiration behind a collection. Because look book photos often show multiple items in one shot, they are less usable for the press. Moreover, the items may not be presented accurately because of the position within the photo or the usage of filters, we have not given them the same search options as pack shots.
+What types of image formats are accepted by the system?
FASHIONBANK accepts JPEG, TIFF and .GIF. However, if your format is not mentioned, feel free to contact customer services, and we will do our best to accommodate you.
+What image sizes does the system accept?
FASHIONBANK requires a minimum of 2MB and a maximum of 20MB to be uploaded. However, in order to speed up the uploading time, we would recommend to do not exceed the 10MB. Either way, the system will compress the image to a level optimized for online visibility that is decent for online visibility. We will share a zip file of the actual size once the image is downloaded.
+How do I know if my image are ok sized?
Upload the photo into the system, and it will show you the photo if accepted. When the photo doesn't work, it will show text explaining the error instead. The product information cannot be entered as long as the photo size is not right, and therefore cannot be uploaded into the system.
+What product information is compulsory?
Each product photo needs to contain the following information details: pack shot/ look book photo, gender, product description, offline date and recommended retail price in Euro, and/ or US dollar, and/ or Great British Pounds.
+Why is certain product information required?
You do need to supply certain product information with each photo.
The required product information is what the press needs to properly credit photos in both print and digital media. This is needed in case readers want to buy the product they see listed. If this information is not available, the press may contact you about it, but due to tight deadlines, they will most likely choose another picture, which comes with the complete information.
+Can I add additional information to each photo?
Yes, you can add as many information as you like. We strongly suggest that you add information about the products by using both pre-determined information fields e.g., type of sleeves, item length, and heel height, as well as open fields to include tags and other remaining information. This will improve your appearance in the press ''search results.''
Yes, you can. The system enforces a standard set of publishing Terms & Conditions with each photo, which the press has to accept before they can actually download. However, there is an option to add more T&Cs with each collection or photo.
Unfortunately, it does not guarantee they will adhere, but there is always the option to deny access to your account for next time.
+How do I upload my collection photos?
Once you are logged-in, select ''Collections'' in the left hand menu. Dependent on whether you already uploaded before, the button ''star'' or ''Add collection'' will appear. Click this option, and enter the information that is applicable to all photos in this session, and then the upload option will appear. Photos may be uploaded in bulk or one at a time, whatever you prefer.
If you want to add photos to an existing collection, just click on the collection folder, and click on "Add new" or drop them in the drag & drop area.
+Can I upload more than 1 brand?
Yes, you can upload as many different brands as you would like (if you have the rights to do so). However make sure that you do it in the right way because the system automatically adds brand names to photos.
1 Go to "SETTINGS" in the left hand menu
2 Under "YOUR BRANDS" you can "add a brand."
3 The brand name is mandatory, the other fields are optional.
4 Press "Submit".
In case of a collaboration between multiple brands, you enter their name when you upload a new collection under "collaboration."
+Can I create subfolders per collection - clothing, accessories etc.?
Yes, you can; simply add a new collection each time, and name it accordingly i.e. Accessories_SS18, Shoes_PF18
+Is my collection automatically visible for the press once it's uploaded?
No, your photos will be uploaded into the system, but they will remain in an ''Offline status'' until it meets all of the system's uploading criteria (photo quality and mandatory information). When all requirements are fulfilled, the system turns the status into automatically. The online/ offline statusses are indicated by coloured dots on the photos - grey dot (offline) or a green dot (online).
+Why do I need to enter a ''sales period'' with each photo?
The period of sale is an indication for the press to make sure that they publish the collection in the right period. Due to the many varieties in the names that collections are given: spring/summer, summer, high summer etc., there is a high risk that if we were to do that, the search results will not accurately display all of the available items. By using a calendar indicator instead, your collection reaches all press - monthly, weekly & daily - in a good way. Nothing is more annoying for customers to see something they like in the press, but it is no longer for sale.
+Why do I need to enter a ''visibility date'' with each photo?
The visibility date is there to automatically publish the photos and take them offline once the products are no longer for sale. It prevents your collection from being published when it's no longer available for the customer.
+Is there a way I can upload multiple photos at the same time?
Yes, there are two ways to do so; use the "ADD FILES" button in the top left corner to select photos from your computer files. Or if you have your file open already, you could drag them into the "DROP YOUR IMAGES HERE" section.
+How do I know if my entire collection is online or not?
Below each collection folder there is a status update between brackets. It will either say (empty) or mentions the number of images, including a percentage of online photos, i.e. (20 images, 50% active). Clicking on the collection will show the photos that are not completed yet first.
Within the collection file, scroll to the top of the page to see the % of completed photos. Please refresh to see the updated percentage if you have added additional information.
+What happens to products if I leave them in the offline status?
Nothing, these products remain in the same folder, under the same status until you change or delete it.
+My products are online - how does the press find it?
There are three options for the press to come across your products. The most commonly used method is the extensive search system; the platform is designed as a sort of online shop, so members of the press will be able to find what they are looking for with little effort. The system enables them to search specifically or at random by using a number of quick filters, e.g. brand, price, material, colour etc., more detailed search filters, e.g. heel height or type of sleeves, or use the open search field. So make sure that you have entered as many information with each product to ensure your appearance in the search results.
The second option is their personal account; there will be an update section where the system automatically places an overview of the latest uploads, the newest brands to have joined FASHIONBANK, and the brands that they have chosen to follow.
And the final option is by email. The same updates that appear in the personal accounts from press members, will also be send by email on a regular basis to make sure that the press remains activated and up-to-date.
+How does the system differentiate monthly, weekly and daily media?
The members of the press can search on period of sale, i.e. calendar dates, to make sure they publish the right items in the right period. So, weekly magazines can report on currently available items, while monthly titles can work up to months ahead in time.
+How do I know when the press has seen and/ or downloaded a photo?
The system tracks all user activity, for you to monitor in the "Statistics" area. You can see the following:
+My photo is downloaded, but how will I know if it has been published?
You can both review and download publications in your personal account. The press uploads PDF files of the publication into the system, and tags the featured brands. The system recognizes the brand tag, and automatically saves it into your personal account for you. You no longer have to request the PDF files with the publisher, wait for the press clipping services to arrive, or go and look it up online, but just find it waiting for you in your personal account.
+Can members of the press request samples via the system as well?
No, the system does not have a function to request samples. However, if the press does not have the right contact details, they could request these with a button that is present on every product page. This request will show up in your notifications, and the decision to answer or not is up to you.
+Where do we find the PDF files of published work?
You can find digital copies of publications in your personal account under ''Publications.''
+Can we download the publications?
Yes, you can. It is up to you if you want to download them or just keep them stored online. Just make sure that you have read the usage T&Cs if you want to repost it on your own website and/ or social media channels.
+How does it work with the NLA licenses?
Normally you would need a NLA license to share and republish any editorials. However by using FASHIONBANK, the press uploads the PDF files within the system themselves, and thereby grant the permission to access and download the documents freely. Just make sure that you read their usage T&Cs if you want to repost it on your own website and/or social media channels. Any further copies are not to be made without permission from the brand or license from the appropriate licensing body.
+Can we share the publication on our own website/ social media?
You can if you are given the permission to do so by the publication. Make sure you read their usage T&Cs properly, and otherwise contact them or the appropriate licensing body first.
+How do I start a search?
Once you are logged-in, you can find the search system through a button in your dashboard. Click this button, and it will open the photo database for you. The design is inspired by the layout of online shops; it includes the same filters, so the browsing will be straightforward.
+What types of search filters can I use?
There are two menus that will always be present on your screen: a top row with themed quick search options, and a left-handed menu with search filters based upon the product itself. For more detailed searches you could use the ''Advanced'' button in the menu, which will give you more specific options, or go directly to the open search field.
+My search query doesn't give a lot of results, what have I done wrong?
If you have used the pre-set search filters, there is a chance that the database currently does not have a lot of options to meet your criteria. Your search query may also be too specific. When brands/ PR agencies have not filled out all information options, the system might not be showing their products yet. In both situations we would recommend changing or removing some of your search filters, and see what happens to your results.
If you have entered your own search terms into the search bar, there might be a difference in the naming you have entered, and what the system recognizes. Try a couple of synonyms or check for spelling errors, and you may find what you are looking for. If not, please use the pre-set quick search filters, which are mandatory for brands/ PR agencies to fill in.
+Can I save photos in my account for later?
Yes, you can. Either select the quick button on the photo itself or use the button in the product page. A pop-up screen will ask you in which light box you want to store it, or whether you would like to create a new one. The light boxes are also great for preparing future editorials or collaborating with colleagues.
+How many photos can we store online?
You can store as many photos and as many light boxes as you like.
+Can I share my saved photos with others?
You can only share the photos with your colleagues by sharing your login details. It is not allowed to pass on your details to others who do not work for the same company. However, you are very welcome to share the news about the ease of FASHIONBANK. Press account are free, so why not let them sign up themselves?
+Can I collaborate with another person on the light boxes?
Yes, you can. However, they do need to be working for the same company (main registrar) to allow for account sharing. If so, simply share the login details with the other person, and the rest will speak for itself.
+How do I download photos?
There are two options to download photos; you can download each one individually by clicking on the image in the search results. Or, you save them into the download queue, and download multiple photos at the same time. There is a fast button on the photos itself for both options. These options can both be used while scanning through the search results and inside the product close-ups.
+Can I download multiple photos at the same time?
Yes, you can. There is a fast button on the photos to place it in a download queue. This option can be used while scanning through the search results page and with the product close-ups. If you are done browsing, simply go to [DOWNLOADS] in the black bar or left hand menu.
+When I download a photo, does it download the information as well?
No, it only downloads the photo(s). However, if you go back to the [DOWNLOADS] section, you can find all of the information organized and well under "download history."
+What part of the product information do we need to credit?
The minimal credits you have to note are: brand name and recommended retail price in euro, and/ or Great British Pound, and/ or US Dollar. However, the brands/ PR agencies are responsible for determining how much information they would like to see mentioned, so make sure you have read their preferences on the product page.
+Does the number of mandatory credits differ per publication type?
Yes, but it is up to the publication itself (magazine, newspaper, blog, website, etc.) to determine what credits they require. It may change from time to time, so we would advice you to double check that you have all of the necessary information that is required, from the brands/PR product page.
+What do I need to do when I come across a product error?
If you find an error in the product photo or information, please notify us. You can do this by simply pressing the error button on the photo itself and selecting a reason. Both FASHIONBANK and the brand/ PR agent will receive the error notification so we can ensure that the problem gets fixed quickly.
+Can we request actual press samples via FASHIONBANK?
No, you cannot unfortunately. We have made the conscious decision to focus on the exchange process of digital PR material only, and leave the handling of sample requests to the PR specialists. If you do not have the right contact details, you can request this information through the product page. This request goes straight to the brand/ PR agent, and will be answered by them.
+How do we know if there are new brands or brand updates?
We send out regular emails with updates on the system, as well as new brands, and brand updates. These same updates will also appear in your personal account.
+Can we follow brands?
Yes, you can. Click on a brands product page and you will find a ''follow'' button. This will ensure that you receive all of the brands' updates, in addition to the regular updates, so you will never miss a thing.
+Is there a limitation as to how many brands we can follow?
No, feel free to follow as many brands as you like.
+Can I get exclusive access to a brand/ special product line?
Yes, you can. The brand has to provide this special treatment to you. When they upload a new collection, they have the option to grant or deny early access to certain press.
+Where do I upload publications?
You can upload your publications in the ''publications'' section in your personal account.
+Do we need to upload publications page by page?
No, you can upload the entire pdf document at once, and simply fill in a list of all of the brands that are featured in the publication.
+Who will get to see the publications once it is uploaded?
The only people who get to see the uploaded publications are the brands and/ or PR agencies that are featured on the pages themselves. They cannot look it up, but it will automatically be displayed in their personal accounts. It will not be visible anywhere in the system, and therefore other members of the press cannot access it.
+If we upload the ''publication'' will it be entirely visible for the brands?
Yes, they will be able to see the pages without fashion but only for the brands and PR agencies that are featured in the magazine. As most brands and PR agents receive hard copies next to the digital ones, we figured it wouldn't be a problem.
+What formats are accepted for publications?
We currently only accept .PDF files.
+How does the brand know it has been published?
The brands and/ or PR agencies will be notified within their personal account. There will be a notification on the dashboard, and a link to the ''Publications'' section. This is also the location where previous publications can be found at any time.
+How do we tag the brands in a publication?
After you have uploaded the article, and the system has approved of it, a number of text fields will automatically appear. Enter the names of the brands featured, one by one, and press ''upload'' when you are ready. The system will eventually start to recognize commonly used names, and thereby speed up the naming process. Make sure that you have named all of the featured brands, because they can only see the publication if their name is tagged.
+How does it work with the NLA licensing fees?
By posting your PDF of the publication onto FASHIONBANK, you have given your permission for it to be used by the brands and PR agencies that are featured on the page. Or in other words, PR agencies and brands do not have to pay the licensing fee if they adhere your usage T&Cs.
So, if you want to make sure that the copyright is protected, it would probably be good practice to accompany the articles with a note along the lines of ''copy provided by [...] for the sole use of subscribers to FASHIONBANK''. Any further copies are not to be made without permission or license from the appropriate licensing body.